Billing Disputes
Have a Problem? Please Talk to Us First.
We're committed to making things right. Before contacting your bank, give us the chance to resolve it — it's faster, simpler, and always in your best interest.
We Can Fix This — Fast
Most billing issues are resolved within 1–3 business days when you contact us directly. No waiting on hold with your bank. No lengthy dispute process.
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We Can Resolve Most Issues Right Away
Our support team is here to help — no runaround, no fine print.
📧 Didn't receive your download? We'll resend your license key and download link immediately.
🔄 Want a refund? We offer a 30-day money-back guarantee — see our refund policy.
💳 Unrecognized charge? We'll look up the transaction and clarify it right away.
❓ Something else? Whatever your concern, reach out and we'll do our best to help.
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Why Not Just File a Chargeback?
We understand the impulse — but filing a chargeback with your bank can make things harder and slower for you. Here's why:
⚠ Bank investigations take 30–90 days — we resolve most issues in 1–3 business days.
⚠ Your bank may temporarily freeze the disputed funds, leaving you without access.
⚠ Filing a chargeback after receiving a valid refund may affect your account standing with your bank.
Good to know: Reaching out to us directly always gets you a faster, better outcome.
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How to Reach Us
Phone
Hours
Mon – Fri, 8 AM – 5 PM Pacific Time
Response Time
24–48 hrs by email · Same-day by phone
We are committed to your satisfaction · Please contact us before initiating a dispute